Andrew Creighton
Andrew Creighton
Andrew Creighton is an UK independent company of Chartered Surveyors founded in 2008. For their 20 years of experience in property management, they became leaders in London and Home Counties. The main scope of the company is commercial and residential survey services.
The company was facing a growth opportunity challenge when they contacted Office XO. The company’s workload grew extremely fast and they encountered a problem in their administration. The team needed to decide fast. Should they expand their in-house resource or outsource to a reagent contract administration?
CHALLENGES
The team needed to manage and process the large influx of documents at a centralized location. Instead of spending time on needless administrative tasks or having unproductive conversations, they’re focusing on higher-value work that actually drives growth. To help reduce the administrative pressures and PPM (Planed Preventive Maintenance) organization, we suggested creating a team of professionals for their producers to have more time to concentrate on their core functions. We assigned and distributed the activities among our team members based on each employee's skills and experience. This included document management, billing, and invoicing. Other tasks included back office and 24/7 reception.
Our process working with Andrew Creighton included:
Initial Meeting: Discussing, reviewing and updating the requirements of the administrative tasks and back-office needs.
Urgent Tasks: Updating and uploading at the company’s e-log platform
System Research & Analysis: Consolidating outstanding necessities
Customer Support: Coordinating company’s field employees
Credit Control: Invoicing, contacting the payer, distributing monthly statements
Professional Online Call Management: Managing all customer orders, calls and feedbacks
Technical Reports: Employing technical engineering graduates to assist with
Reports Monthly Preparation: Arranging monthly PPM planners and allocating
Technicians, sending statements,
Software Systems: Using and external platform and provide trainings of it
Customer Feedback: Informing the end customer by email and shared platform
Results & ROI
Every organization may have a different adventure as they compare whether or not outsourcing is the proper approach for them. In the end, this client decided that a turnkey solution from Office XO was the best approach. Choosing Office XO to administrate required the least capital outlay, was the lowest risk to the quality and assured their timelines would be met.